Privacy Policy

Privacy Policy

At Robin Hood Bingo (hereinafter referred to as "we", "us", or "our"), we respect the confidentiality of our users' personal data and are committed to protecting it. This Privacy Policy outlines how we collect, store, use, and share your information when you access or register on our website.

Information We Collect

We may collect various types of data, including but not limited to:

Contact details: name, email address, phone number
Account-related information: username, password (hashed), account settings preferences
Browser and device data: IP address, browser type, operating system, language preference, screen resolution
Data from user interactions with our website: pages visited, searches conducted, games played

Purposes of Processing

We use the collected information for legitimate purposes:

To create a secure account environment for users to access and manage their accounts.
For marketing and promotional activities: offering bonuses, sending newsletters, updates about new features or events
To personalise your experience on our website by adapting recommendations based on browsing history and preferences.
In case of legitimate interest: responding to queries or issues related to account management.
Compliance with UKGC regulations.

How We Share Your Data

We will share data in the following situations:

With other companies within our corporate group for marketing, accounting, auditing purposes
For service provision by third-party suppliers: security software providers, content delivery networks (CDNs), analytics tools, chat services.
If we are required to comply with legal or regulatory requirements: such as disclosing user information in response to a court order.

Storage and Security

Your data will be stored securely on our servers. We have implemented standard industry measures to ensure that your personal data remains safe from unauthorised access:

We store all collected data within secure facilities under strict access controls.
Our website runs over an encrypted connection (HTTPS).
Regular back-ups of user databases are taken, and these backups undergo regular checks for consistency.

Data Retention

We will hold onto your information only as long as necessary to achieve the purposes outlined above. If you stop using our services or close your account:

We may retain minimal personal details in order to comply with statutory requirements.
For inactive accounts, data retention periods follow UK's standard guidelines (up to 7 years for financial data).

Rights and Compliance

You have a number of rights regarding the use of your information by us:

You can withdraw consent at any time for marketing communications or share usage reports
Review and update your account settings as desired.
If you think we're processing your data incorrectly, you are entitled to raise this with our support team.

Your Data Protection Responsibilities

Please note that when using external tools on our website (for example: login via social media platforms), those third-party services may have their own terms of service and policies. When linked from within our app or site, please read these other company's agreements thoroughly as they are separate entities.